An Internet user sent us a message because he noticed bank charges under the heading startdoc - € 39.00.
Here is the main information of his message:
Have you noticed the direct debit one or more times (single purchase or regular debits)? : Recurrent
Does this collection follow an online purchase or a subscription on a website? : No
my bank account is debited on 07/01 and 07/02/2022 by €39.00, i.e. €78 in total, and I don't understand what this could correspond to, not having requested a subscription to a magazine or any site? Please indicate how I should proceed to cancel these direct debits!
If you also notice a charge startdoc – €39.00, you can read our advice below and/or leave a comment.
termination of subscription startdoc reading a refund of 39 eur guy seguela response by email
Hello, I inform you that I am not subscribed to your application so stop taking money from my account.
I am requesting a refund of 39 euros that you took from my account,
Do you take other people's money like that? What day do I make a commitment to you? I don't want to see you take money from my account ever again.
Hello, I would like you to stop taking money from my account and to reimburse me the €39.00 please, thank you in advance.
I absolutely want to be reimbursed for the last two months for which you charged me twice €39 and to cancel this contract. Please do the necessary as soon as possible, best regards, Lou Sanson.
Hello
I requested a certificate of non-civil repertoire, I had to pay 1,79 euros, what a surprise to see myself debited 39 euros later! I did not take out or sign any subscription, I would like to be reimbursed!
Hello,
I recently sent a cancellation letter for the Free Wifi Box, and I made a payment of 1,75 euros for this letter. However, I noticed an additional charge of 39 euros on my account, and I do not understand the reason for this charge. Could you please explain this situation to me and proceed with the refund as soon as possible?
I am not a subscriber and I saw a withdrawal of 39€ from my bank account you are taking other people's money now
Good evening, I made a request to cancel my TBM card, following this I had to pay €1,79, which I did. But then I noticed that a withdrawal of €39 was made without my authorization, and I am a student and have charges to pay. I would like to be reimbursed immediately. I no longer want you to take money from me when I have absolutely no contract with you. This is nonsense.
I recently sent a letter of termination for full life and I made a payment of €1,75 for this registered letter with AR. However, I notice an additional charge of €39 on my account. Why this charge? I did not ask for anything. Please reimburse this amount as soon as possible.
Hello, I actually sent a termination letter to stop direct debits to an NGO? Same story 1.75 I found a phone number and in fact you think you are paying for the registered letter but no, you pay a subscription (you have 48 hours to cancel it (according to the person from stardoc that I spoke to on the phone and it seems that it is clearly indicated??) and from there they charge you 39 euros, I went to the site to unsubscribe and I contacted stardoc who does not reimburse except for the last monthly payment which had not been debited. ABOVE ALL DO NOT USE THIS SITE
It is unacceptable to debit an account without my authorization, I request reimbursement of the debit of 39.00 euros immediately.
Today, September 5, 2024, a withdrawal of €39 from start doc, I don't understand, I don't even know what it consists of, I find it completely unacceptable that someone can use my bank account when I have nothing, no credit card number...
Hello,
I would like you to stop withdrawing funds from my account and request a full refund of €39 from December 2024 to February 2025 that you had taken from my account. Please, thank you in advance.
Hello
I sent a termination letter to the postal bank, I paid €1.79 after which you took €39 from my account without my authorization, I ask you to reimburse me.
Thank you
Hello, I would like to be reimbursed, I have never accepted that 39€ be charged to me??? Could you please help me.
Hello. You are taking without the person's consent.
Hello, just to share my experience on this subject because I got scammed too (39€ x 5 months…)!
This is an internet organization, a partner of the post office, which offers, among other things, the sending of registered letters on your behalf, initially at €1,75, for my part it was a question of canceling the eurodatacar insurance of my car which, by the way, is also renewed without our consent (be careful with that too 😉 ). It is then up to us to take the steps to cancel this subscription. In short, I did not see that this process resulted in a tacit subscription, using your bank card number used during payment. When I went to check again, it is clearly written in the email they send, so unfortunately the fault is also on our side for not having paid attention, and I think that this legally covers them from any recourse.
Termination is simple, but unfortunately we are sitting on what has already been taken.
Hello, I am Mr. Christophe Mayen. I did not subscribe and I would like to be reimbursed €39 x 6.