VITRINE VIP credit card direct debit: what is it? How to stop?

An Internet user sent us a message because he noticed bank charges under the heading CB VITRINE VIP.

Scam or legitimate expense?

Here is the main information of his message:

Have you noticed the direct debit one or more times (single purchase or regular debits)? : Recurrent

Does this collection follow an online purchase or a subscription on a website? : No

I noticed that you are taking money from me even though I have absolutely no subscription with you. This is not normal at all and it does not suit me. I am 100% sure that I have never taken out a subscription with your company. I did not register, I did not give my consent, none of that! So I do not understand why you continue to take money from me.

I don't work to let someone take it from me like that, without saying anything. It's theft, it's as simple as that. So now, I'm asking you to stop these withdrawals immediately. It's not negotiable, it's not debatable, I'm not going to let you take my money without me being able to do anything about it.

And on top of that, I want to be reimbursed for all the money you have taken from me so far. It's the least I can do. You have no right to keep my money like this. I really hope you take this seriously and resolve this issue quickly. I want everything to be resolved as soon as possible. And most importantly, I hope this never happens again. I never want to be charged for a subscription I didn't ask for again.

So here it is, I await a quick response from you. Do what is necessary to stop these direct debits and reimburse me. Thank you in advance.

If you also notice a CB VITRINE VIP charge, you can read our advice below and/or leave a comment.

Tip: how to make a purchase online safely?

💡 Most banks now offer "dematerialized single-use bank cards": this may seem complicated, but it is actually a simple and safe way to avoid unpleasant surprises during your future purchases on the internet. Another point, adopt the reflex of checking the legal notices: you will most often find them at the bottom of websites. The legal notices specify in particular the location and address of the company responsible for the website on which you plan to make a purchase as well as a contact within the company. Finally, an effective trick is to enter the name of the site on Google to consult possible opinions of Internet users. 💡

How to stop / cancel / terminate this bank charge?

Stopping unwanted withdrawals or unsubscribing from a service is always free. This is usually done online. To do this, you can directly contact the company that originated the debits.
If you do not want to carry out these procedures alone and prefer to be accompanied by professionals, you can choose to get help from our service “ I stop the costs! »: this is a (paying) assistance service for the identification/cancellation of direct debits.

Pssst! Need help to stop a direct debit?

Trust “I stop the costs! »

A quick and easy service to stop direct debits
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I cancel!

Help the community or ask your questions by leaving a comment:

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41 Comments

Chantal TRANQUARD on September 8, 2023 at 10:30 am

Hello, I have been receiving direct debits of 29,90 euros for 3 months even though I have not ordered anything. I ask you to please stop these direct debits and reimburse me for the amounts taken.
Mrs. Tranquard
Response,
- Patriarca Dominique on September 24, 2023 at 8:45 am
  
  Hello, I am in the same situation, were you able to get a refund? Thank you
  Response,
  - DOMINICAN WOMEN OF MONTEILS on September 29, 2023 at 11:56 am
    
    Hello, I just got off the phone, I was very well received. They will refund and stop this subscription. I will let you know if it worked.
    Response,
    - Brigitte cod on October 3, 2023 at 8:04 am
      
      What phone number can I call to reach them please?
      Response,
      - consuls on November 13, 2023 at 10:50 pm
        
        Hello, do you have a phone number please?
    - Schwertzler on October 4, 2023 at 9:32 am
      
      I would like the telephone number, it's been two months since I've been taking money, I don't know what.
      Response,
    - Ligny Paolo on October 8, 2023 at 1:02 pm
      
      Hello, I have direct debits from you that I did not order, so you can refund me, ok, what are you doing with the scam that you are doing, ah everyone?
      Response,
    - consuls on November 13, 2023 at 10:56 pm
      
      Hello, do you have the telephone number?
      Response,
    - ACHOUR MOURAD on November 16, 2023 at 4:20 pm
      
      Hello,
      Can you give us the phone number and tell us if you have been refunded, please. I have the same problem as you.
      bien à vous.
      Response,
    - Cyprien Cabrillon on January 2, 2024 at 2:15 pm
      
      Hello, could you share the phone number with us please?
      Response,
    - Dimitri Buyse on February 22, 2024 at 1:48 pm
      
      Hello, what is the number please?
      Response,
    - Roussel on March 8, 2024 at 3:15 pm
      
      what subscription is this please
      Response,
      - SODJI on March 15, 2024 at 11:04 am
        
        For me it wasn't a subscription as it used my credit card data. This may be your case too.
    - jean ROUX on April 4, 2024 at 8:58 pm
      
      Hello! I myself am affected by this problem = if you could inform me of the contact details (tph quoted) of this "box", I would be very grateful....
      Response,
  - Liliane Das Caldas on November 19, 2024 at 4:11 pm
    
    For 2 months I have noticed a withdrawal of 29E90 around the 18th of the month from VITRINE VIP. THIS DOES NOT CORRESPOND TO ANYTHING. HOW CAN I STOP THIS FRAUD???? DAS CALDAS
    Response,
- Hubert Demmerle on September 30, 2023 at 12:41 pm
  
  I ask you to kindly stop these direct debits and to reimburse me for the amounts taken. Kind regards, Demmerle
  Response,
- roumeliotis on October 10, 2023 at 6:46 pm
  
  Hello what is their phone number please I have the same problem £29.90 every month
  Response,
- Maliqi on October 30, 2023 at 11:50 am
  
  Hello sir madam I ask you for a refund I am maliqi lirimje payment 4 times 29.90 if you can give me a refund I cancel my subscription
  Response,
  - Said Mouigni Ali Mahamoud on May 2, 2024 at 10:45 am
    
    Hello, I have just been charged €29.99 even though I did not order anything from you. I am requesting a refund of this amount.
    Response,
  - Thibault Samba molds on September 20, 2024 at 2:54 pm
    
    Hello, I noticed a charge was made in my account for something that I did not buy online, and I do not know this site, I do not want you to take my money without my consent, I want an immediate refund, thank you
    Response,
- Stutzmann on November 25, 2023 at 11:01 pm
  
  Hello, I also had a direct debit of 29 euros, how can I get everything cancelled on top of my low income? Thank you.
  Response,
- Sandrin on December 28, 2023 at 11:41 am
  
  Hello, contact them and put pressure on them, they have just refunded me!
  Response,
  - Cyprien Cabrillon on January 2, 2024 at 2:12 pm
    
    Hello, interesting idea, but do you have a phone number to suggest to us please?
    Response,
  - Clock on March 27, 2024 at 3:58 am
    
    I have already asked you to stop the withdrawals of €29.
    I am retired and €29 is quite a large sum for me.
    I would like to be reimbursed
    Thank you
    Response,
- CLAUDETTE DUBOIS on March 15, 2024 at 5:55 pm
  
  I have the same problem
  Response,
- marie france VASSARD on October 11, 2024 at 10:35 am
  
  JUST HAD THE SAME PROBLEM YESTERDAY ACCOUNT DEBITED 29.90 E TEL THEY ARE CROOKS GO TO THE POLICE STATION
  Response,
delphine nicolay on September 11, 2023 at 8:54 am

Hello, I had several direct debits of €29,90 then one of €30,90 even though I didn't order anything. Please stop these direct debits and refund me the amounts unfairly debited.
Response,
- alain BRINGEL on September 20, 2023 at 12:36 pm
  
  stop the withdrawal of €29,90 from my bank account without any purchase on my part and please reimburse me for the last unfair withdrawal
  Response,
Evelyne Jourdan on September 14, 2023 at 12:05 pm

Hello, for 2 months I have had direct debits of €29,90 plus €1,32 in fees excluding EU payments.
I have never ordered or subscribed to anything.
I ask you to kindly credit my account with these sums.
I am counting on you to regularize it as soon as possible. Kind regards
Response,
COMMARMOND ANNY on September 15, 2023 at 8:41 am

For 7 months I have been charged 29.90 euros per month and I don't know what that corresponds to.
Please remove this charge and refund me.
Response,
Folituu sam on September 18, 2023 at 10:26 am

I have just had 29,90 charged even though I didn't order anything, stop immediately and refund me
Response,
- Amel on September 23, 2023 at 12:38 pm
  
  I just had 29.90€ taken from my account, what is this scam? I didn't ask for anything, I don't even know, stop
  And pay me back quickly
  Response,
Clerc Gisele on October 1, 2023 at 11:16 am

I have had exactly the same problem for 3 months, a charge of 29.90 as if I had placed an order even though I don't even know this site, so what should I do, I would like to be reimbursed quickly
Response,
Achilles on October 24, 2023 at 10:59 am

the scam number vitrine vip who charges everyone 29,90
File a complaint
Please report to the police
Thank you
Response,
sylvie quetelard on October 24, 2023 at 2:03 pm

Hello, I have the same problem with automatic withdrawals on this site for high-tech items that I did not order. Can you refund me, please, or can I get the telephone number to contact them to stop the withdrawals?
Response,
Mallet on October 24, 2023 at 2:32 pm

It's literally been three months that I've been charged €31,99, I don't know what it is and my bank doesn't know either, I really need this money and they allow themselves to help themselves to my account. If anyone has a solution, I'm interested.
Response,
- Cyprien Cabrillon on January 2, 2024 at 2:05 pm
  
  Hello, I see that I am not the only one who has been scammed.
  For 4 months I have had this same direct debit of 29,90 from a "company" called Vitrine VIP based apparently in the United States.
  oppose my credit card but that poses some problems.
  I will try to block all payments abroad hoping to get out of this scam.
  I don't think I can get a refund unless I file a complaint as suggested here.
  Good luck to all, but also a happy new year and good health.
  Response,
Coudrais on November 4, 2023 at 11:04 am

Hello
I have been receiving payments from you for 3 months.
I would like it to stop and I would like to be reimbursed

Goods.
Response,
SODJI on March 15, 2024 at 11:02 am

Hello everyone,

I too get scammed with regular purchases every 10th of the month for an amount of 39,90 euros. My bank advisor informed me that it comes from the United States at 5:40 in the morning. While searching on the Internet, I saw that there is a website with this name Vitrine VIP selling high-tech products. I wonder how I could have been scammed. The sites where I make purchases are restricted.
Response,
cook on April 5, 2024 at 2:06 pm

I have been charged 2€ or 29.90€ on my account for 59.80 months. I have not placed any orders or even given my consent for these fraudulent charges. Amounts charged under the name VITRINE-VIP.COM LONDON.
I request that you reimburse these amounts by return, failing which a complaint will be filed with the police authorities. Thank you for your reply.
Response,
NOTIN on August 5, 2024 at 10:15 pm

Good evening cook and everyone

Same withdrawal of 1 euro on July 3, 2024 and then 29,90 on July 16, 2024 even though I did not make any order or subscription and never gave my agreement for these illicit withdrawals (withdrawal from VITRINE-VIP LONDON)
Source: signal-scam / phone vitrine : 01 76 46 19 49 / mail: @vitrine-vip.com write to unsubscribe from site
Yours sincerely^^
Response,